FAQ

How do I set up a showing?

To schedule a showing of any of our available properties, please call the office at (217)384-8001. We typically show Monday-Friday between 10 am and 4 pm. We must inform the current tenants of the showing the day prior.

Where do I pick up my keys?

Key pick up is located at our office at 211 E. Green Street in Urbana, Illinois. You can pick up your keys as of 9 am on the day your lease begins.

How can I pay rent?

You can either mail or drop rent off at our office. We accept checks and money orders.

Can I sublease my apartment?

Yes, we do allow subleasing. Please refer to our “forms and documents” page for a detailed instruction on the subleasing process.

What is your pet policy?

We require a one-time fee of $250 that allows up to 2 animals with no breed or size restriction on dogs. Some properties only allow cats, while a few do not allow pets at all. Ambassador West Condo Association only allows 1 pet and has restrictions on pet size. Be sure to check for your unit.

How do I have the utilities put in my name?

Please visit our “Local Services” page for utility contact information. Refer to your lease to see which utilities you are responsible to pay.

How do I submit a work order?

You can sumbit a work order on our website, through email or by phone. If the office is closed, you can leave the request in a message. We have emergency contacts listed on our machine. If your work order is an emergency, please contact one of our emergency contacts.

What is considered an emergency?

Emergencies are issues that pose a risk. Typically these are things such as flooding, fire and physical harm. If you are not sure, you can ask the emergency contact.

When do I have to turn my keys in?

Keys are due to our office by 9 am on the day your lease ends. If your keys are kept later than this, you are subject to additional fees.

When will I get my security deposit back?

Security deposits are process and mailed out within 30 days of the end of your lease. You will be given copies of all deductions and a final ledger. Please be sure to give us your forwarding address so that we can mail it directly to you.